Managed Services & SLA
At GTS, we provide comprehensive Managed Services & Support Contracts to ensure the reliability and performance of your mission-critical infrastructure across network, security, collaboration, wireless, and data center solutions. With expertise spanning leading vendors such as Cisco, Palo Alto, Fortinet, F5, Symantec, HPE, Nutanix, Dell, and more, we deliver tailored support designed to keep your business running smoothly.
Support Level
Support Type
Fixing Issues
Daily Operations
Response Time
Support Manager
Assigned
Free with
Implementation
Projects
Included
Not Included
NBD
Not Included
Included
Included
NBD
Included
24x7
Remotely
Onsite (P1 Tickets)
Included
Included
4 Hours
Included